Complaints

If a policyholder is dissatisfied with any aspect of service provided, they can contact us by telephone, email or post. Whilst we are happy to receive verbal complaints, it would be preferable that any complaints are made in writing. Where early settlement of the complaint (within 5 business days) is not possible, receipt of the complaint will be acknowledged in writing within 5 business days and the matter raised will be investigated. The policyholder will receive a written response within 20 business days from the date on which the complaint is made. We will endeavour to resolve the complaint within 40 business days and findings will be furnished within 5 business days of completion of investigation. In the event that the policyholder remains dissatisfied with handling of and response to their complaint in respect of the policy, the policyholder has the right to make a complaint to the Financial Services Ombudsman, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2, DO0 VH29; email info@fspo.ie. A full copy of our complaints procedure is available on request.